WhatsApp Business Launches “Automatic Order Confirmation” Feature to Simplify Customer Communication. Mountain View, California — WhatsApp Business announced a new feature called “Automatic Order Confirmation” today. The tool aims to help businesses quickly confirm orders through instant messages, reducing manual work. The update targets small and large companies looking to improve customer service.
(Whatsapp Business Adds “Automatic Order Confirmation” Feature)
The feature automatically sends order confirmations to customers after purchases. Businesses can set up pre-approved message templates with details like product names, prices, and delivery timelines. Messages arrive directly in customers’ WhatsApp chats, ensuring real-time updates. A WhatsApp spokesperson said the goal is to make communication faster and clearer for both sides.
Businesses using WhatsApp Business can activate the feature in their account settings. They create templates through the platform’s tools, customizing information based on their needs. Once enabled, confirmations trigger instantly after orders are placed. This removes the need for staff to manually type messages or track orders via email.
The update also reduces errors caused by delayed or incorrect confirmations. Customers receive accurate details immediately, cutting down follow-up questions. WhatsApp noted the feature works for both online and in-store purchases, supporting retailers, restaurants, and service providers.
The feature is available globally starting today. It is free for all WhatsApp Business users, with no extra costs. Early tests showed businesses saved an average of 15 minutes per day using automated confirmations. Users also reported higher customer satisfaction due to faster responses.
The company emphasized the tool’s flexibility. Businesses can add logos, adjust wording, and include links for order tracking. WhatsApp plans to introduce more automated features later this year, focusing on payment reminders and feedback collection.
(Whatsapp Business Adds “Automatic Order Confirmation” Feature)
WhatsApp Business has over 200 million monthly users worldwide. The app aims to simplify business-customer interactions through accessible, low-cost tools. The “Automatic Order Confirmation” feature is part of this effort, targeting efficiency and reliability. More details can be found on the WhatsApp Business official website.